Frequently Asked Questions

Do we ship for free?

Yes, we offer free shipping on all orders!

Do we ship worldwide?

No, we do not ship to the following countries & regions: Aland Islands, American Oceania, British Indian Ocean Territory, Eswatini, French Southern and Antarctic Lands, Isle of Man, Israel, Caribbean Netherlands, Cocos (Keeling) Islands, Kosovo, Palestine, Russia, Saint Barthélemy, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen, Ukraine, Christmas Island, Western Sahara, North Korea.

How can I return a product?

To exercise your right of withdrawal, please contact us by email at office@dinyaa.com and clearly state your decision to withdraw.

You must arrange the return shipping yourself. The buyer bears the direct cost of returning the goods.

A model withdrawal form is provided, but its use is not mandatory.

How can I contact you?

Please write an email to office@dinyaa.com